D-YA CLIENT TERMS OF USE & USER AGREEMENT
Version: 2.4 | Last Revised: October 2026 | Effective Immediately Upon Registration
1. PLATFORM SCOPE & ADVISOR CONTENT DISCLAIMER
1.1. Intermediary Role: D-YA (“Platform”, “We”, “Us”, “Our”) provides a technological software infrastructure and marketplace connecting registered clients with independent spiritual creators, intuitive advisors, and lifestyle coaches (“Advisors”). D-YA acts solely as a technical intermediary and is not a party to the consultations between Clients and Advisors.
1.2. Non-Liability for Advisor Statements & Content: Advisors operate as independent contractors and are NOT employees or legal agents of D-YA. D-YA does not control, endorse, guarantee, or assume any legal responsibility or liability for the content, statements, opinions, predictions, accuracy, or quality of advice provided by Advisors during chat sessions.
1.3. Entertainment & Guidance Purpose: All consultations, live chats, and content provided on D-YA are strictly for entertainment, personal development, and spiritual guidance purposes.
1.4. No Medical or Legal Counsel: Services on D-YA never substitute for professional medical diagnosis, psychological care, legal counsel, or financial advice. Advisors are not licensed medical or legal professionals. Clients must always consult licensed experts for medical, health, or legal matters.
2. ACCOUNT REGISTRATION, SECURITY & VOLUNTARY DELETION
2.1. Eligibility: You must be at least 18 years of age (or the age of majority in your jurisdiction) to register an account and purchase chat credits on D-YA.
2.2. Single Account & Responsibility: You are strictly restricted to one active account. Sharing account credentials, transferring profiles, or permitting unauthorized third parties to use your account is prohibited. You are strictly responsible for maintaining the confidentiality of your account password.
2.3. Voluntary Account Deletion & Credit Forfeiture: You have the legal right to delete your account at any time via your profile settings or by written request to contact@d-ya.com. CRITICAL RESPONSIBILITY: Prior to initiating account deletion, you MUST ensure that your active credit balance is exactly 0 credits ($0.00). If you voluntarily delete your account while carrying an active credit balance, all remaining credits will be permanently purged and forfeited at your own sole risk and responsibility. D-YA accepts zero liability and provides no financial compensation or cash payouts for lost credits resulting from voluntary account deletion.
3. CREDITS, PURCHASES & SESSION DEDUCTION POLICY
3.1. Prepaid Credit System: Consultations on D-YA operate on a prepaid internal credit system. Clients must purchase credit packages via secure payment gateways (Stripe, credit cards, Google Pay, Apple Pay) prior to initiating paid chat sessions.
3.2. Fair Session Billing & First Response Trigger: Your credit balance remains entirely untouched when you initiate a chat room request. Credits for the session are strictly deducted in full ONLY after the Advisor responds with their first message. Once the Advisor sends their first reply, the full session package balance is charged to your account. If an Advisor fails to answer or remains unavailable, zero credits are deducted from your account.
3.3. Non-Monetary Digital Value: Credits represent internal digital currency units of the platform, do not constitute real currency outside the platform, and cannot be withdrawn into cash bank accounts.
3.4. Promotional Minutes: Promotional packages containing bonus minutes are governed by specific promotional terms and apply strictly within platform chat sessions.
4. STRICT NO-CASH-REFUND & TECHNICAL CREDIT POLICY
4.1. Absolute No Cash Refunds: All credit purchases made on D-YA are final and non-refundable. We NEVER issue cash refunds, bank payouts, or credit card charge-reversals for purchased or used credits under any circumstances.
4.2. Exceptional Technical Review & Credit-Only Compensation: Adjustments are strictly limited to verified, severe platform-side technical failures (e.g., critical D-YA server drops preventing session delivery). Failures, disconnections, or disruptions caused by the Client’s local device, unstable internet connection, browser issues, or personal circumstances are entirely excluded from any credit adjustments. To be eligible for review:
- You must submit a formal written support request to contact@d-ya.com within 48 hours of the session.
- You must provide a detailed description of the technical glitch along with a clear screenshot (screen capture) evidencing the server-side error.
- If approved by D-YA administration at our sole discretion, compensation is issued exclusively in platform credits added back to your user account. Real currency or cash refunds are never provided.
4.3. Chargeback Fraud: Initiating fraudulent bank or credit card chargebacks after utilizing credits will result in immediate account termination and potential legal debt recovery proceedings.
5. CLIENT REVIEWS, RATINGS & CONTENT MODERATION
5.1. Feedback Guidelines: Clients may leave ratings and reviews for advisors following completed chat sessions based on genuine personal experiences.
5.2. Right to Remove Reviews: D-YA reserves the absolute, unilateral right to review, edit, or permanently delete any client review or rating without prior notice if it contains vulgarity, profanity, hate speech, threats, harassment, defamatory statements, spam, personal attacks, or violates platform ethics.
6. PROHIBITED CONDUCT, OFF-PLATFORM SOLICITATION & ACCOUNT TERMINATION
6.1. Appropriate Conduct: Clients must maintain respectful, ethical communication with advisors. Abusive language, harassment, threats, or requests for illegal actions will result in immediate sanctions.
6.2. No Off-Platform Deals: Attempting to solicit advisors for paid readings outside of D-YA (via direct social media, email, or external payment apps) violates platform security.
6.3. Suspension and Permanent Account Deletion: Any violation of these Terms of Use grants D-YA the right to immediately lock, suspend, or permanently and irrevocably delete the Client’s account from the platform database, along with the complete forfeiture of all remaining credits without any right to compensation.
7. INTELLECTUAL PROPERTY & UNAUTHORIZED CONTENT SHARING
7.1. Ownership Rights: All content on d-ya.com—including site design, text, source code, logos, branding, graphics, directory listings, and agreements—is the exclusive intellectual property of D-YA and is protected by international copyright laws.
7.2. Prohibition on Sharing & Scraping: You are strictly forbidden from copying, reproducing, modifying, distributing, scraping (via automated tools), or publicly sharing any platform content, advisor profiles, or private chat session transcripts without prior express written permission from D-YA.
7.3. Privacy of Transcripts: Chat session transcripts are provided strictly for the Client’s personal reference. Publicly publishing, uploading to social media, or selling chat transcripts without written authorization is a direct violation of this agreement and grounds for immediate account termination.
8. LIMITATION OF LIABILITY & CONTACT
8.1. Limitation of Liability: D-YA shall not be held liable for any indirect, incidental, moral, or consequential damages arising from advisor consultations, advisor chat statements, or platform technical interruptions.
D-YA Support & Compliance Team
Official Contact Email: contact@d-ya.com
Website Platform: https://d-ya.com