Satisfaction Guarantee
At D-YA, your trust, comfort, and emotional clarity are our highest priorities. Our satisfaction guarantee is built on two core pillars: fair session billing and reliable technical protection.
We want you to explore our advisor directory with total confidence. Rather than arbitrary cash reversals, our guarantee ensures absolute fairness in how your time is billed and ironclad protection against platform technical issues.
1. Fair First-Response Billing Guarantee
Your account balance remains completely untouched when you open a chat room or initiate a consultation request. Credits are deducted strictly ONLY after the Advisor responds with their first message. If an advisor is unavailable or fails to reply, zero credits are taken from your account.
2. Technical Platform Protection & Credit Review
All credit purchases made on D-YA are non-refundable digital units used within our internal system. However, we guarantee full protection against platform technical failures. If your session is severely disrupted by verified server-side glitches, you are fully covered by our credit review policy.
Requirements for Technical Credit Review:
- Submit a formal request to contact@d-ya.com within 48 hours of the disrupted session.
- Include your D-YA account email and the advisor’s public display name.
- Provide a clear screenshot (screen capture) evidencing the technical server error.
Upon administration verification, compensation for lost technical minutes is issued exclusively in D-YA platform chat credits added back to your account balance. You can freely use these restored credits for a brand new consultation with any advisor of your choice across our directory.
3. Ethical Boundaries & Reading Outcomes
To maintain an ethical, balanced marketplace for both clients and independent advisors, credit adjustments are not provided for the following:
- Disagreement with Reading Outcomes: Authentic intuitive advice delivers grounded perspective and insight, not guaranteed predictions or customized answers tailored to personal desires.
- Refusal of Medical/Legal Advice: Advisors strictly refuse requests for medical diagnoses or legal counsel in compliance with our User Agreement.
- Personal Disconnections: Disruptions caused by personal internet dropouts, low battery, or local device failures on the client’s end.